Refund & Cancellation Policy
1. Free trial
Every new organisation gets 14 days of the Pro plan free, without a card. Nothing is charged at the end of the trial unless you subscribe.
2. Cancelling
You can cancel a paid plan at any time in Settings > Billing. Cancellation takes effect at the end of the period you have already paid for; until then everything keeps working. After that the organisation moves to the Free plan when its usage fits it, or becomes read-only until you choose a plan. Your data is not deleted by cancelling, and you can always export it.
3. Refunds
- Payments are for a period in advance and are not refunded for the unused part of a period, whether monthly or yearly, except as below.
- A duplicate charge, or a charge made after you cancelled in time, is refunded in full.
- If the Service was unavailable for a long, continuous time through our fault, write to us: we will offer a fair credit or refund.
- Ask within 30 days of the charge at [email protected] with the invoice number. Approved refunds go back to the original payment method through Razorpay, usually within 5 to 10 working days, and we issue a GST credit note.
4. Changing plans
An upgrade starts at once and Razorpay charges the difference for the rest of the period. A downgrade starts at the end of the current period.
5. Deleting an organisation
Deleting an organisation cancels its subscription when the deletion is carried out (30 days after the request). Paid periods are not refunded on deletion.